Refund policy

We stand behind HALE with a 90-day money-back guarantee. If it isn't for you, you have 90 days from delivery to ask for your money back.

How the guarantee works
Try HALE for up to 90 days. If you don't feel it's doing anything for you, email us at hello@drinkhale.com with your order number and we'll refund you in full.

You don't need to send the pouch back. Open it, use it, finish it if you like — the guarantee applies either way. There is no restocking fee and no return shipping for you to pay. We'd rather refund you than have you feel stuck with something that didn't work out.

The guarantee covers one claim per customer or household. It applies to all standard orders, one-time or subscription. Special promotional offers (Black Friday, flash sales, time-limited promotional codes) may carry separate terms, which will be stated at the time of purchase.

Damaged, defective or wrong item
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us straight away at hello@drinkhale.com with your order number and a photo, and we'll replace it or refund you. Don't ship anything back until we've spoken — in most cases we won't need you to.

Unopened product
If you'd simply prefer not to keep an unopened pouch, email us within 90 days of delivery and we'll refund you in full. As above, no return is required in most cases. If we do ask you to send something back, we'll provide a prepaid label and instructions. Our returns address, for the cases where one is needed, is:

HALE Returns
13725 Pipeline Avenue
Chino, California 91710
United States

Non-returnable
Gift cards.

European Union — 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. For this statutory right, the item must be unopened with the seal intact and in its original packaging, as sealed goods unsuitable for return for health or hygiene reasons are exempt once unsealed. Our 90-day money-back guarantee above is separate and more generous, and remains available to you whether the pouch has been opened or not.

Refunds
Once your refund is approved, it goes back to your original payment method within 10 business days. Bear in mind your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we approved your refund and you still haven't seen it, contact us at hello@drinkhale.com.

Cancelling a subscription
You can pause, skip or cancel your subscription at any time from your account, in two clicks — no phone call, no fee, and no need to contact us first.

Any question at all about a return or refund, write to hello@drinkhale.com.